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Privacy Policy

Gluten Free For You and Me handles personal information in compliance with the General Data Protection Regulation (GDPR). We understand the importance of the fair and lawful collection and processing of personal data and fully adhere to the principles set out in the Regulation.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website https://www.glutenfreeforyouandme.co.uk/ (our site), you are accepting and consenting to the practices described in this privacy policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is: Gluten Free For You and Me.

Information we may collect from you

We may collect and process the following data about you:

Information you give to us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you use or register to use our site, search for a product, place an order on our site, request further information about our products, enter a competition or promotion or complete a survey and/or when you report a problem with our site. The information you give us may include, without limitation, your name, address, email address and phone number, as well as credit card information. If you contact us for any reason, we may keep a record of that correspondence, however any credit card information will not be stored and securely discarded.

Information we collect about you

Each time you visit our site, we may automatically collect and process certain technical information (this is statistical data about our users’ browsing actions and patterns and does not identify any individual), as well as certain information about your visit to our site (including items you viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information).

Information we receive from other sources

We may work closely with third parties (including, for example and without limitation, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

The cookies used on this website are as follows:

Google Analytics

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

Type of user (web browser) used, software manufacture and version number, keywords used to access the site, type of operating system, screen colours, javascript support, flash version, screen resolution, network location and IP address, location – country, city, state, region, county, or any other geographic data, hostname, bandwidth (internet connection speed), time of visit, pages visited, time spent on each page of the website, referring sites.

This data is used to optimise our website for our visitors, however we will on occasions, use this data for marketing purposes, i.e. this data could be used to tell potential advertisers how many visitors we get to the website, where our visitors come from, what landing page they arrive on etc.

This data DOES NOT include any personalised identification information such as; names, telephone numbers, email addresses, mailing addresses, social security numbers, bank account numbers, credit card information.

We then use the information to compile reports and to help us improve the site and target our marketing. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

For more information on opting out of being tracked by Google Analytics across websites you use, visit: http://tools.google.com/dlpage/gaoptout. You can find out more about Google analytics and its policies at http://www.google.com/analytics/learn/privacy.html.

Cookies for Registration and Login

This website uses cookies for registration and login to authenticate you as a registered user, giving you access to your profile/account and certain areas of the website which you need to be registered to use. These are an essential part of the website’s normal functioning, and some parts of the website may not work if they are blocked. If you do not agree to the cookies that the CMS system requires to log you in, please ensure you delete your account with us.

To keep track of cart data, this WooCommerce platform makes use of 3 cookies:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

For more details please feel free to contact us.

Profile

If you register to use our site, you will control your user profile. This means that you will be able to access your details at any time by going to your profile page on our site where you may review, correct and/or update the majority of your information at any time.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us;

to provide you with information about us and to send you newsletters, links to blogs and other relevant information;

to provide you with information about other products and/or services we offer that are similar to those that you have already purchased or enquired about;

to provide you, with information about products and/or services we feel may interest you. If you do not want us to use your data in this way please tick the relevant box situated on any forms we use to collect your data or contact us at info@creative-nature.uk.com;

to notify you about changes to our service; and

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about products and/or services that may interest you or them.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (although we will not disclose information about identifiable individuals to our advertisers); and

analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

if Gluten Free for You and Me or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users and customers will be one of the transferred assets; and

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use https://www.glutenfreeforyouandme.co.uk/terms-conditions/ or any other agreements; or to protect the rights, property, or safety of Creative Nature Ltd its customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies or court officials.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data. You can also exercise the right at any time by contacting us at info@glutenfreeforyouandme.co.uk .

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Retaining Information

We will hold data on individuals until we are directed otherwise by the Data Subject (customer or potential customer).

The Right to Be Forgotten

Once the Data Subject has requested that their details are to be removed from our systems, they will remain on our system for 24 hours to allow us to run analytics or reporting. After this time, the Data Subject’s details will be deleted completely from our database. Certain data may not be deleted from our systems due to tax or legal reasons.

Should you for any reason require the immediate complete deletion of your details from our database, you have the right to request this. You can do this by calling our team on 07970 102 481 or email us at info@glutenfreeforyouandme.co.uk.

Changes to this privacy policy

We reserve the right to update or change this privacy policy from time to time. Any such updates or changes will be posted on this page and you should check back frequently to see them. If you do not agree to any updates or changes, please stop using our site.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us by email at info@glutenfreeforyouandme.co.uk.